Snap for Palm OS

Technical Support

Visit our User Forum - forum.splashdata.com

Snap Frequently Asked Questions (FAQs)

Installation

  1. How does the trial version differ from the regular version?
  2. How do I install Snap?
  3. What is the current version of Snap and what has changed?
  4. How do I update my software?
  5. How do I delete Snap?
  6. How much memory does Snap require on my handheld?

Registration

  1. I just purchased Snap and need a registration code. Where do I find it?
  2. Snap won't accept my registration code. Why not?
  3. How much do upgrades cost?
  4. Can I use Snap on multiple handhelds and/or desktops?

General Technical

  1. Can I install Snap on an external memory card?

Customer Service

  1. Technical Support
  2. Request Registration Code
  3. Change of Email Address
  4. Subscribe to SplashData eNews

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 30-days in trial mode without requiring a registration code. Once the 30-day trial expires, you must purchase a registration code to continue using the product. Once you purchase a registration code, you do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact.

How do I install Snap?
You can download the installer from our download page. Follow the instructions on that page for installation.

What is the current version of Snap and what has changed?
Snap 1.1 is the current version. For an overview of changes, see the release notes.

How do I update my software?
Simply download and run the latest Snap Installer found on the download page. It will update your existing software on your desktop and handheld. Your data will remain intact and you won't have to re-enter your registration code.

How do I delete Snap?

  1. Tap the Home icon on your handheld to go to the Application launcher.
  2. Tap the Menu icon that appears below the Home icon to the left of the Graffiti area to display the App Menu.
  3. Select Delete from the App Menu.
  4. Select Snap and tap Delete.

How much memory does Snap require on my handheld?
Snap requires 200k of free memory for the application.

I just purchased Snap and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you containing your registration code. The registration code will begin with the letters SCXU. Enter it exactly as it appears, and the trial software will be converted into a registered version.

Snap won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. The registration code should begin with the letters SCXU.

How much do upgrades cost?
Updates within a version (e.g., 2.0 to 2.1) are free to all registered users. Major upgrades (e.g., 2.0 to 3.0) are available at a substantial discount to registered users. If you purchase within 30-days of a major upgrade you will receive the upgrade for free.

Can I use Snap on multiple handhelds?
You may use Snap on multiple handhelds. The registration code is not tied to a specific device. The license is per user, so you may install it on all of the handhelds that you use.

Can I install Snap on an external memory card?
Yes, Snap can be installed on external memory cards. Just select that as the installation location when you download the Snap PRC, or use the copy feature in the home screen options menu.

  border
border

 

System Requirements

Palm Powered Solution

> Palm OS 3.0 or later, including the Treo 650, Treo 700p, Treo 680, Treo 755p
> 200 kb of free memory (can be run from memory card)
> Tungsten T3 users ONLY need Palm's DIA Compatibility PRCs installed (not for users of other Tungsten models)

 


enews    facebook    twitter   YouTube   divider    McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams    TRUSTe Verified   Better Business Bureau

About Us | Contact Us | Affiliate Program | SplashData Blog | Privacy Policy by TRUSTe | Site Map