SplashPhoto
Powerful Photo Organizer for Mobile Devices, Windows & Mac OS

Symbian S60 Frequently Asked Questions (FAQs)

If you don't find the answer to your question in the FAQs below, you may request technical support here.

Installation

  1. How does the trial version differ from the regular version?
  2. How do I install SplashPhoto?
  3. How do I delete SplashPhoto?
  4. What is the current version of SplashPhoto and what has changed?
  5. How do I update my software?
  6. How much memory does SplashPhoto require on my device?
  7. How do I install the localized version (French, German, Italian, or Spanish)?

Registration

  1. I just purchased SplashPhoto and need a registration code. Where do I find it?
  2. I installed SplashPhoto on a new desktop computer and it's asking me for my registration code. Where can I find it?
  3. SplashPhoto won't accept my registration code. Why not?
  4. How much do upgrades cost?
  5. Can I use SplashPhoto on multiple handhelds and/or desktops?

General Technical

  1. The SplashPhoto Desktop window won't fit on my screen. How can I fix this?
  2. SplashPhoto Desktop will not sync with my phone. Why not?

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 30-days in trial mode without requiring a registration code. Once the 30-day trial expires, you must purchase a registration code to continue using the product. Once you purchase a registration code, you do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact.

How do I install SplashPhoto?
You must download and run the SplashPhoto Installer on your desktop, as follows:

  1. Go to the download page, and click the Download button.
  2. When prompted with the "File Download" dialog box, select "Save this program to disk" and save it in a place you are sure to remember, like your Desktop.
  3. After the file has finished downloading, launch the Installer from your desktop and follow the onscreen instructions.
  4. You will need to connect your device to complete the installation.
  5. For further instructions on how to use the software, double-click the User Guide that was installed on your desktop.

How do I delete SplashPhoto?
To delete SplashPhoto from your desktop:

  1. Open the Add/Remove Programs Control Panel.
  2. Select SplashPhoto and click Change/Remove.

To delete SplashPhoto from your phone:

  1. Open the Applications browser on your device.
  2. Open the Tools folder, and then open the Manager.
  3. Select SplashPhoto from the list of applications.
  4. Choose Options and then Remove.

What is the current version of SplashPhoto and what has changed?
SplashPhoto 4.21 is the current version. For an overview of changes, see the release notes.

How do I update my software?
Simply download and run the latest SplashPhoto Installer found on the download page. It will update your existing software on your desktop and handheld. Your data will remain intact and you won't have to re-enter your registration code.

How much memory does SplashPhoto require on my device?
SplashPhoto requires 350k of free memory for the application and about 25k per image.

How do I install the localized version (French, German, Italian, or Spanish)?
You must uninstall any previous versions on your desktop in order to install the new localized version because the new installer will automatically detect that you've already installed the English version and assume that you want to install the English version again.

In the Control Panel on your desktop computer, choose Add/Remove programs, select the application you are updating and choose Remove.

You only need to remove the Desktop application (not the handheld). After removal is complete, run the new installer and it will allow you to select a language.

If you need to download the installer, download it here.

I just purchased SplashPhoto and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you containing your registration code. The registration code will begin with the letters SPXU or SWXU. Enter it exactly as it appears, and the trial software will be converted into a registered version.

I installed SplashPhoto on a new desktop and it's asking me for my registration code. Where can I find it?
If you installed SplashPhoto on a new handheld or desktop computer, you can find your existing registration code on the old desktop, as follows: Launch SplashPhoto Desktop on the old desktop, then click the About button. Your registration code will be displayed in the dialog.

If the above doesn't work, contact us and we'll respond with your registration code.

SplashPhoto won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. The registration code should begin with the letters SPXU or SWXU.

How much do upgrades cost?
The upgrade to SplashPhoto for Series 60 costs $4.95. If you are a current owner of a previous version of SplashPhoto, you can use the SplashPhoto Upgrade Form.

Can I use SplashPhoto on multiple handheld and/or desktops?
You may use SplashPhoto on multiple computers/handhelds. The registration code is not tied to a specific device. The license is per user, so you may install it on all of the computers/handhelds that you use.

You may synchronize your handheld with multiple desktops (e.g., one at work and one at home). You just need to install the desktop software on both desktops. You may install the software by downloading and running the latest installer found on the download page. You may install images to your handheld from multiple desktops using SplashPhoto Desktop. No special setup is necessary.

The SplashPhoto Desktop window won't fit on my screen. How can I fix this?
SplashPhoto Desktop requires a screen resolution of 1024x768 or greater. If the resolution of your monitor is less than this, some of the SplashPhoto Desktop window will be cut off. To fix this, you must adjust the resolution of your monitor to 1024x768 or greater as follows:

  1. Right click on your Windows desktop and choose Properties.
  2. Click the settings tab.
  3. Change your screen resolution to 1024x768.
  4. Click OK.

SplashPhoto Desktop will not sync with my handheld.Why not?

You may need to install the PC Suite Software that was included with your phone. If you don't have it, you can download it here:

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System Requirements

For Symbian OS

> Nokia Series 60 smartphone
> 200k of free memory for the application and 25k per image

 

 


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