SplashShopper
Productivity Suite for Mobile Devices, Windows & Mac OS

Windows Mobile Frequently Asked Questions (FAQs)

If you don't find the answer to your question in the FAQs below, you may request technical support here.

Installation

  1. How does the trial version differ from the regular version?
  2. How do I install SplashWallet?
  3. How do I delete SplashWallet?
  4. What is the current version of SplashWallet and what has changed?
  5. How do I update my software?
  6. How much memory does SplashWallet require on my handheld?

Registration

  1. I just purchased SplashWallet and need a registration code. Where do I find it?
  2. SplashWallet won't accept my registration code. Why not?
  3. How much do upgrades cost?
  4. I just switched from Palm to Pocket PC. Do I need to purchase SplashWallet again?

General Technical

  1. How do I transfer my SplashID data from my Palm OS version?
  2. I have multiple usernames in SplashWallet, but only one device. How can I remove the extras?
  3. I didn't get SplashMoney with my SplashWallet download. What gives?

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 30-days in trial mode without requiring a registration code. Once the 30-day trial expires, you must purchase a registration code to continue using the product. Once you purchase a registration code, you do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact.

How do I install SplashWallet?
You must download and run the SplashWallet Installer on your desktop, as follows:

  1. Go to the download page, and click the Download button.
  2. When prompted with the "File Download" dialog box, select "Save this program to disk" and save it in a place you are sure to remember, like your Desktop.
  3. After the file has finished downloading, connect your device to the desktop (Active Sync).
  4. Unzipe the SplashWallet archive.
  5. Launch the Installer from your desktop and follow the onscreen instructions.
  6. Repeat for the other installers.
  7. For further instructions on how to use the software, double-click the User Guides that were installed on your desktop.

How do I delete SplashWallet?
To delete SplashWallet from your desktop:

  1. Open the Add/Remove Programs Control Panel.
  2. Select SplashID for Pocket PC and click Change/Remove.
  3. Repeat for SplashPhoto and SplashShopper.

To delete SplashWallet from your handheld:

  1. Connect your device and Open Active Sync on the desktop.
  2. Select Add/Remove Programs from the Tools menu.
  3. Uncheck SplashID, SplashPhoto and SplashShopper.
  4. Click OK.

What is the current version of SplashWallet and what has changed?
SplashWallet 7.15 is the current version. For an overview of changes, see the release notes.

How do I update my software?
Simply download and run the latest SplashWallet Installer found on the download page. It will update your existing software on your desktop and handheld. If you are upgrading to SplashWallet 4 and purchased more than 30 days before its release, you can upgrade for $9.95.

How much memory does SplashWallet require on my handheld?
SplashWallet requires up to 2 MB of free memory.

I just purchased SplashWallet and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you containing your registration codes. Currently, SplashID and SplashPhoto will accept the same registration code, while SplashShopper requires another.

SplashWallet won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. Currently, SplashID and SplashPhoto will accept the same registration code, while SplashShopper requires another.

If you are switching from the Palm OS version, you need to purchase a crossgrade.

How much do upgrades cost?
Updates within a version (e.g., 2.0 to 2.1) are free to all registered users. Major upgrades (e.g., 2.0 to 3.0) are available at a substantial discount to registered users. If you purchase within 30-days of a major upgrade you will receive the upgrade for free.

Registered users of SplashWallet for Palm (including registered users of the SplashWallet suite) may upgrade to SplashWallet for Pocket PC for $9.95.

Crossgrade to SplashWallet for Pocket PC for $9.95

I just switched from Palm to Pocket PC. Do I need to purchase SplashWallet again?
Registered users of SplashWallet for Palm (including registered users of the SplashWallet suite) may upgrade to SplashWallet for Pocket PC for $9.95.

Crossgrade to SplashWallet for Pocket PC for $9.95

How do I transfer my SplashID data from my Palm OS version?

  1. Launch SplashID Desktop for Palm OS.
  2. Select File > Export > SplashID vID and save the file to a new folder on the desktop.
  3. When all lists have been exported, quit the SplashID desktop for Palm. You may uninstall it at this point.
  4. Launch SplashID Desktop for Pocket PC.
  5. Drag the newly export vID file into the SplashID for Pocket PC desktop window.
  6. Sync the data with your new handheld.

I have multiple usernames in SplashWallet, but only one device. How can I remove the extras?
SplashWallet gets its usernames from ActiveSync, so you’ll need to delete the extra “partnerships” there. Here’s how:

  1. Remove your device from its cradle
  2. Open ActiveSync
  3. Choose File > Mobile Devices
  4. Select the partnership that you want to delete (the inactive one). IMPORTANT! Make sure you don’t select the current valid partnership.
  5. Choose Delete partnership.
  6. Repeat steps 4 and 5 for each non-current partnership.

Note: You can find out your current Pocket PC username on your handheld device by doing the following: (on the handheld).

  1. Choose Settings.
  2. Tap the System tab
  3. Tap About.
  4. Tap the DeviceID tab, which will display your Device name. This is your current ActiveSync partnership.

I didn't get SplashMoney with my SplashWallet download. What gives?
Sorry, we do not offer SplashMoney for Windows Mobile at this time. We plan to develop it in the next 6-12 months.

If you would like to be notified if and when this happens, please fill in this form.

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System Requirements

> Windows Mobile Pocket PC 2003 or later
> 2 MB of free memory

Desktop

> Windows 98, ME, NT4, 2000, XP or Vista

 


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