SplashMoney > BlackBerry > Download | Purchase | Release Notes | User Guide | FAQ
Frequently Asked Questions
(FAQs)
Installation
- How does the trial version
differ from the regular version?
- How do I install SplashMoney?
- What is the current version
of SplashMoney and what has changed?
- How do I update my software?
- How do I delete SplashMoney?
- How much memory does SplashMoney
require on my handheld?
Registration
- I just purchased SplashMoney
and need a registration code. Where do I find it?
- I installed SplashMoney
on a new handheld and it's asking me for my registration code. Where
can I find it?
- SplashMoney won't accept
my registration code. Why not?
- How much do upgrades cost?
- Can I use SplashMoney on multiple
handheld and/or desktops?
General Technical
- Which
online banks are supported?
- Does SplashMoney support external
memory?
- Where is my SplashMoney data backed
up?
- My bank is listed as being supported, but
I am getting an error connecting. Why?
- My data is not synchronizing between the handheld
and the desktop. Why?
- How do I transfer my data from
the Palm OS, Windows Mobile or Desktop Only version?
Customer Service
- Technical
Support
- Request Registration
Code
- Change of Email
Address
- Subscribe
to SplashData eNews
How does the trial
version differ from the regular version?
The trial version and regular version are identical. The software
will run for 30-days in trial mode without requiring a registration
code. Once the 30-day trial expires, you must purchase a registration
code to continue using the product. You do not need to re-install the
software. Simply enter the registration code to continue using the software
and all of your data will remain intact. You may purchase a registration
code on our purchase page.
How do I install
SplashMoney?
You must download and run the SplashMoney Installer on your
desktop, as follows:
- Go to the download page,
and click the Download button for SplashMoney.
- When prompted with the "File Download"
dialog box, select "Save this program to disk" and save
it in a place you are sure to remember, like your Desktop.
- After the file has finished downloading, connect your device.
- Double-click the SplashMoney-BB-Installer.exe file to run the installer.
Follow the prompts to complete installation.
- Open the BlackBerry Desktop application, and double-click the Application
Loader.
- Click the Add button and browse to select this file:
c:\Program Files\SplashMoney for BlackBerry\SplashMoney.alx
- Scroll down through the list of programs and check the box at the
bottom for SplashID to be installed.
- Click Next and SplashMoney will be installed on the device.
- On your handheld, find the SplashMoney application and launch.
It may be found in the Applications folder.
What is the current
version of SplashMoney and what has changed?
SplashMoney 4.3 is the current version for non-touch devices.
4.3.3 is the latest for touch devices. For an overview of changes,
see the release
notes.
How do I update
my software?
Simply download and run the latest SplashMoney Installer found
on the download page. It will update your
existing software on your desktop and handheld. Your data will remain
intact and you won't have to re-enter your registration code.
How do I delete
SplashMoney?
To delete SplashMoney from the Desktop:
- Open the Add/Remove Programs Control Panel.
- Select SplashMoney for BlackBerry and click Change/Remove.
To delete SplashMoney from your handheld:
- Open the BlackBerry Desktop Manager, and launch the
Application Loader.
- Uncheck SplashMoney from the list, then click Next. SplashMoney will
be removed, and the BlackBerry will restart.
- After the BlackBerry has restarted, launch the Application Loader
again.
- Select SplashMoney from the list and click the Delete button, then
click Next.
How much memory
does SplashMoney require on my handheld?
SplashMoney requires about 500 KB for the application and 50-100
KB for each account.
I just purchased SplashMoney
and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email
is immediately sent to you containing your registration code (sent to
the email you entered during your purchase). The registration code will
begin with the letters SMBB or SWBB. Enter it exactly as it appears,
and the trial software will be converted into a registered version.
I installed SplashMoney
on a new handheld and it's asking me for my registration code. Where
can I find it?
If you installed SplashMoney on a new handheld, you can find your
existing registration code on the old handheld as follows: Launch SplashMoney
on the old handheld, then select About from the Options Menu. Your registration
code will be displayed in the dialog.
If the above doesn't work, contact
us and we'll respond with your registration code.
SplashMoney won't
accept my registration code. Why not?
Make sure you are entering the correct registration code, and not
your order number. The registration code should begin with the letters
SMBB or SWBB.
You may want to try entering the code
without the dashes. Also, make sure there are no spaces before, after,
or within the code. Also, make sure you are not confusing your registration
code with your password. The registration code only needs to be entered
once. The password is a word you define and must be entered each time
you launch SplashMoney.
How much do upgrades
cost?
If you own a different OS license for SplashMoney (including Palm OS,
the SplashWallet suite, or a Desktop Only license) you may crossgrade
to SplashMoney for BlackBerry for $9.95.
Product Upgrades
Updates within a version (e.g., 3.0 to 3.1) are free to all
registered users. Major upgrades (e.g., 3.x to 4.x) are available at
a substantial discount to registered users. If you purchase within 30-days
of a major upgrade you will receive the upgrade for free.
SplashWallet Suite Upgrades
The SplashWallet Suite is a bundle of SplashID, SplashMoney,
SplashPhoto, and SplashShopper sold together at a discount. If you purchased
an earlier version of SplashMoney as part of the SplashWallet Suite,
you may crossgrade to SplashWallet
for BlackBerry for $9.95.
Can I use SplashMoney
on multiple handheld and/or desktops?
You may use SplashMoney on multiple computers or handheld devices
(on the same platform). The registration code is not tied to a specific
device. The license is per user, so you may install it on all of the
computers/handhelds that you use.
Does SplashMoney
support external memory?
SplashMoney must be stored on internal memory in order to synchronize
with the desktop.
Where is my SplashMoney
data backed up?
The SplashMoney Desktop data is stored here:
- My Documents\SplashData\SplashMoney\
My bank
is listed as being supported, but I am getting an error connecting.
Why?
Please verify that your bank is on our list
of supported banks. Depending on the error, it could be a couple
of things:
- Invalid username/userpass - If you are receiving
an error that your user name and password are incorrect, it could
be because you are using the same username and password that you
use to login into your bank's website. But some banks require different
login info for Web Connect (connecting to your bank's web-site)
and Direct Connect (using a personal financial manager like SplashMoney
or Quicken). You'll have to contact your bank's customer service
to find out whether or not you need a different username and password
for Direct Connect online banking. SplashMoney Direct Connect should
be compatible with any bank that allows Quicken Direct Connect.
Click here for a list
of supported banks. Note: Some banks claim to be compatible
with Quicken for Windows only, so you may want to tell them that
is what you are using. Also, some banks will charge for this service.
- Error 4626 - This is a network timeout error.
Try connecting again and it should work if you have steady internet
access.
- Error 2000 - Bank of America customers may receive
this error message if they have not called Customer Service at their
bank to activate online banking. Note: They may claim to be compatible
with Quicken for Windows only, so you may want to tell them that
is what you are using. Also, in some regions you may be charged
a fee for this service.
My data is not synchronizing
between the handheld and the desktop. Why?
There are 4 primary reasons why SplashMoney won't sync:
- Password's don't match -- The password set in
SplashMoney on the handheld must exactly match the password set
on SplashMoney Desktop. The password is case sensitive. If the passwords
don't match, the data will not be synchronized.
- Different versions -- The version of SplashMoney
installed on the handheld does not match the version on the Desktop.
You must run the installer to install the most recent version
of SplashMoney with the device connected to complete the handheld
update. You must then launch SplashMoney on both the handheld and
the desktop to upgrade the databases to the current version. To
update your existing software, simply
download and run the latest installer.
- Wrong User name -- The handheld User name may
not match the SplashMoney Desktop User.
- SplashMoney does not have the necessary
permissions -- The handheld
application cannot contact the SplashMoney Desktop if the BlackBerry
security permissions are blocking it. On the BlackBerry, go to
Settings > Options > Advanced Options > Applications.
Select SplashMoney and press Menu > Edit Permissions. Change
all menus to Allow, then press Menu > Save.
How do I transfer my SplashMoney data
from the Palm OS, Windows Mobile or Desktop Only version?
- Launch SplashMoney Desktop for Palm OS.
- Select File > Export > QIF and save the file
to a new folder on the desktop.
- Repeat for each Account.
- When all accounts have been exported, quit the SplashMoney Desktop
for Palm. You may uninstall it at this point.
- Launch SplashMoney Desktop for BlackBerry.
- Open the folder with the exported QIF files on the desktop, and
drag each one into the SplashMoney desktop, one by one, creating
the new accounts.
- Sync the data with your new handheld.
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