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SplashMoney > Palm OS > Download | Purchase | Release Notes | User Guide | FAQ
Technical Support
If you don't find the answer to your
question in the FAQs below, you may request technical
support here.
SplashMoney Frequently Asked Questions
(FAQs)
Installation
- How does the trial version
differ from the regular version?
- How do I install SplashMoney?
- What is the current version
of SplashMoney and what has changed?
- How do I update my software?
- How do I delete SplashMoney?
- How do I revert to SplashMoney
3.03 if I do not wish to upgrade at this time?
- How much memory does SplashMoney
require on my handheld?
- How do I install the localized
version (French, German, Italian, or Spanish)?
Registration
- I just purchased SplashMoney
and need a registration code. Where do I find it?
- I installed SplashMoney
on a new handheld and it's asking me for my registration code. Where
can I find it?
- SplashMoney won't accept
my registration code. Why not?
- How much do upgrades cost?
- Can I use SplashMoney on multiple
handheld and/or desktops?
General Technical
- Does SplashMoney support
external memory?
- How do I access the SplashMoney
Conduit?
- Can I synchronize with Quicken
and Microsoft Money?
- Can I synchronize with
QuickBooks?
- Transactions aren't auto-uploading
to Quicken. Why not?
- When transferring transactions
from SplashMoney into Quicken or MS Money the date and/or number
formats are messed up. Why?
- Where is my SplashMoney data
backed up?
- How do I restore my SplashMoney
data if it has been deleted from my handheld?
- I just bought a new handheld.
How do I copy my SplashMoney data from the old handheld to the new
handheld?
- Why can't I sync with
Quicken 2005 or later?
- Which
online banks are supported?
- My bank is listed as being
supported, but I am getting an error connecting. Why?
- My data is not synchronizing
between the handheld and the desktop. Why?
- Can you sync more than
one user with the same desktop data?
- I am getting error 14722 when I try to go online.
Customer Service
- Technical
Support
- Request Registration
Code
- Change of Email
Address
- Subscribe
to SplashData eNews
How does the trial
version differ from the regular version?
The trial version and regular version are identical. The software
will run for 30-days in trial mode without requiring a registration
code. Once the 30-day trial expires, you must purchase a registration
code to continue using the product. You do not need to re-install the
software. Simply enter the registration code to continue using the software
and all of your data will remain intact. You may purchase a registration
code on our purchase page.
How do I install
SplashMoney?
You must download and run the SplashMoney Installer on your
desktop, as follows:
- Go to the download page,
and click the Download button for SplashMoney for your operating
system (Mac or Windows).
- When prompted with the "File Download"
dialog box, select "Save this program to disk" and save
it in a place you are sure to remember, like your Desktop.
- After the file has finished downloading, launch
the Installer from your desktop and follow the onscreen instructions.
- After the installation is complete, you will
need to perform a HotSync to install the software on your Palm.
- For further instructions on how to use the
software, double-click the User Guide that was installed on your
desktop.
What is the current
version of SplashMoney and what has changed?
SplashMoney 4.09 is the current version. For an overview of changes,
see the release notes.
How do I update
my software?
Simply download and run the latest SplashMoney Installer found
on the download page. It will update your
existing software on your desktop and handheld. Your data will remain
intact and you won't have to re-enter your registration code.
If you are updating to SplashMoney
4, please be aware that it is a $10
upgrade, free to try for 30 days. Pay careful attention to the backup
instructions on the download page before upgrading.
How do I delete
SplashMoney?
To delete the SplashMoney Conduit from your desktop:
Windows:
- Open the Add/Remove Programs Control Panel.
- Select SplashMoney and click Change/Remove.
Mac:
- Delete the SplashMoney folder from your Applications
folder
- Delete the SplashMoney Conduit from the folder
Hard Disk/Library/Application Support/Palm HotSync/Conduits
To delete SplashMoney from your handheld:
- Tap the Home icon on your handheld to go to
the Application launcher.
- Tap the Menu icon that appears below the Home
icon to the left of the Graffiti area to display the App Menu.
- Select Delete from the App Menu.
- Select SplashMoney and tap Delete.
How do
I revert to SplashMoney 3.03 if I do not wish to upgrade at this time?
If you want to go back from version 4.x to version 3.03, and you want
to hold onto your data, you need to get your data into QIF files and
uninstall.
You can export each account as a QIF
file from the SplashMoney Desktop (File > Export > QIF).
Now uninstall SplashMoney 4 from the
desktop:
- Open the Add/Remove Programs Control Panel.
- Select SplashMoney and click Change/Remove.
Now delete SplashMoney from the handheld:
- Tap the Home icon on your handheld to go to
the Application launcher.
- Tap the Menu icon that appears below the Home
icon to the left of the Graffiti area to display the App Menu.
- Select Delete from the App Menu.
- Select SplashID and tap Delete.
Now, you can reinstall SplashMoney 3.03, which you can
download here:
After reinstalling, set the SplashMoney conduit to import
QIF files from the desktop.
Then move the QIF files that were backed up earlier in
this process to here:
C:\My Documents\SplashMoney\To Palm
Then HotSync.
How much memory
does SplashMoney require on my handheld?
SplashMoney requires 648kb for the application and 50-100k
for the data.
How
do I install the localized version (French, German, Italian, or Spanish)?
You must uninstall any previous versions on your desktop in order to
install the new localized version because the new installer will automatically
detect that you've already installed the English version and assume
that you want to install the English version again.
In the Control Panel on your desktop computer, choose
Add/Remove programs, select the application you are updating and choose
Remove.
You only need to remove the Desktop application (not
the handheld). After removal is complete, run the new installer and
it will allow you to select a language.
If you need to download the installer, download
it here.
I just purchased SplashMoney
and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email
is immediately sent to you containing your registration code (sent to
the email you entered during your purchase). The registration code will
begin with the letters SMXU or SWXU. Enter it exactly as it appears,
and the trial software will be converted into a registered version.
I installed SplashMoney
on a new handheld and it's asking me for my registration code. Where
can I find it?
If you installed SplashMoney on a new handheld, you can find your
existing registration code on the old handheld as follows: Launch SplashMoney
on the old handheld, then select About SplashMoney from the Options
Menu. Your registration code will be displayed in the dialog.
If the above doesn't work, contact
us and we'll respond with your registration code.
SplashMoney won't
accept my registration code. Why not?
Make sure you are entering the correct registration code, and not
your order number. The registration code should begin with the letters
SMXU or SWXU. If you purchased before February 1, 2005, and you have
installed version 4.0 or later, then you need to either purchase
the upgrade or revert to SplashMoney 3.03.
You may want to try entering the code
without the dashes. Also, make sure there are no spaces before, after,
or within the code. Also, make sure you are not confusing your registration
code with your password. The registration code only needs to be entered
once. The password is a word you define and must be entered each time
you launch SplashMoney.
How much do upgrades
cost?
Are
upgrades free and how do I know if I qualify?
The upgrade to SplashMoney 4 costs $10. If you are a current owner of
a previous version of SplashMoney, you can use the SplashMoney
Upgrade Form.
Product Upgrades
Updates within a version (e.g., 3.0 to 3.1) are free to all
registered users. Major upgrades (e.g., 3.x to 4.x) are available at
a substantial discount to registered users. If you purchase within 30-days
of a major upgrade you will receive the upgrade for free.
SplashWallet Suite Upgrades
The SplashWallet Suite is a bundle of SplashID, SplashMoney,
SplashPhoto, and SplashShopper sold together at a discount. If you purchased
an earlier version of SplashMoney as part of the SplashWallet Suite,
you may each application individually. Click here to use the SplashMoney
Upgrade Form.
Can I use SplashMoney
on multiple handheld and/or desktops?
You may use SplashMoney on multiple computers/handhelds. The
registration code is not tied to a specific device. The license is per
user, so you may install it on all of the computers/handhelds that you
use.
Does SplashMoney
support external memory?
SplashMoney must be stored on internal memory in order for
the HotSync Conduit to run and synchronize with the desktop.
How do I access
the SplashMoney Conduit?
The SplashMoney Conduit settings are accessed through the HotSync
manager.
Windows:
- Click the HotSync Manager icon in the Windows
system tray and select Custom to open the Custom dialog.
- Double click the SplashMoney entry in the
Conduit list. This will open the SplashMoney Conduit and allow
you to adjust its settings. For more information, see the SplashMoney
Conduit in the User Guide.
Mac:
- Open the Palm Desktop and choose Conduit Settings
from the HotSync menu.
- Double click the SplashMoney entry in the Conduit
list. This will open the SplashMoney Conduit and allow you to adjust
its settings. For more information, see the SplashMoney
Conduit in the User Guide.
Note: If the SplashMoney Conduit is
not showing up in the list, it may be because the HotSync Manager needs
to be exited and restarted. The easiest way to do this is to restart
your computer.
Can I synchronize
with Quicken and Microsoft Money?
SplashMoney will export and import transactions to/from Quicken
and Microsoft Money as follows:
Quicken 99 through 2004 for Windows
Quicken 98 or earlier for Windows,
or Quicken for Macintosh
Microsoft Money
Can I synchronize
with QuickBooks?
No. QuickBooks does not support QIF format.
Transactions aren't
auto-uploading to Quicken. Why not?
This feature is only available in Quicken 99 through 2004 for
Windows. It is not supported in earlier versions of Quicken or any version
of Quicken for Macintosh. If you are using Quicken 99 through 2004 for
Windows and still having problems, read on...
First, you must exit Quicken before
performing a HotSync. If Quicken is running when you HotSync the transactions
will not be uploaded.
Second, when uploading transactions
direct to Quicken, only new transactions are uploaded. The first time
this option is turned on, it may appear to not work because no new transactions
have been created since the last HotSync. To test if it's working properly,
simply enter a sample transaction in SplashMoney, perform a HotSync
and then launch Quicken. The newly created sample transaction should
appear in Quicken. If so, from that point forward all new transactions
will be uploaded to Quicken.
When transferring
transactions from SplashMoney into Quicken or MS Money the date and/or
number formats are messed up. Why?
Transactions are imported/exported to/from SplashMoney using
the mm/dd/yyyy date format and 1,000.00 number format. The import/export
formats are completely independent from the date and number format settings
you are using on your handheld. These formats are accepted by most versions
of Quicken and Microsoft Money. If you are using an international or
older version of Quicken or Microsoft Money, however, these formats
may not be understood. In this case, you can change the formats by clicking
the Format button in the SplashMoney Conduit dialog and making the following
changes:
- Date: Select the appropriate date format for
your version of Quicken or Microsoft Money. If you are using an
older version of Quicken or Microsoft Money, you may need to select
a 2-digit year format, since the older versions may not understand
the 4-digit year format.
- Numbers: Select the appropriate number format
for your version of Quicken or Microsoft Money (1,000.00 or 1.000,00).
For more information, see Date
and Number Formats in the User Guide.
Where is my SplashMoney
data backed up?
Each time you HotSync, your SplashMoney data is written to
the Palm Backup folder, C:\Palm\<username>\Backup\ (Mac:
/Home/Documents/Palm/Users/<user>/Backup)
Each account is stored in a separate database file (PDB) with the letters
SpMn- preceding the account name. For example, if you have an account
called Checking, it will be stored as "SpMn-Checking.PDB"
in the Backup folder.
Note: Users of SplashMoney 2.65 and
earlier, the filename will not be preceded by "SpMn-". Instead
it will be appended with "SpMn". So the filename for your
Checking account would be "Checking-SpMn.PDB".
In addition, there are a number of
other support files in the Backup folder:
- SMCategoryList-SpMn.PDB
- SMClassList-SpMn.PDB
- SMImportList-SpMn.PDB
- SMPayeeList-SpMn.PDB
How do I restore
my SplashMoney data if it has been deleted from my handheld?
SplashMoney data can be backed up and restored in the following ways:
- Each time you HotSync, your SplashMoney data
is written to the Palm Backup folder (see above). In the event of
a hard reset, these PDBs will be automatically re-installed on your
Palm by performing a HotSync.
- If your data is ok in the SplashMoney Desktop,
then you can just set the SplashMoney conduit to desktop overwrites
handheld for one sync to transfer the data to the handheld.
- You may manually install the SplashMoney PDBs
(see above) by launching the Palm Install Tool, and dragging all
of the PDB files into the Install Tool Window. Then perform a HotSync.
- You can use the SplashMoney Conduit to export
your data in QIF format. Each time you HotSync, your SplashMoney
data is written to the SplashMoney/From Palm folder. Each account
is stored in a separate QIF file. For example, if you have an account
called Checking, it will be stored as Checking.QIF in the SplashMoney/From
Palm folder. In the event of a hard reset, you can Import these
QIFs into SplashMoney using the Import function of the SplashMoney
Conduit. For more information, see Importing
data to SplashMoney from an online bank
I just bought
a new handheld. How do I copy my SplashMoney data from the old handheld
to the new handheld?
You can install the backup file from the old handheld to the new handheld.
Each time you perform a HotSync, your SplashMoney database files (PDBs)
on the handheld are copied to the Palm Backup folder on your desktop:
C:\Palm\<username>\Backup\ (Mac: /Home/Documents/Palm/Users/<user>/Backup).
Each account is stored in a separate database file (PDB) with the letters
SpMn- preceding the account name. For example, if you have an account
called Checking, it will be stored as SpMn-Checking.PDB in the Backup
folder. Locate each of these files in the Backup folder of the old handheld,
double-click it to launch the Palm Install Tool, select the new username
and click OK. Now perform a HotSync, and the SplashMoney backup files
from the old handheld will be installed on the new handheld. Note: You
will also want to install the following files to the new handheld: SMCategoryList-SpMn.PDB,
SMClassList-SpMn.PDB, SMPayeeList-SpMn.PDB.
Why can't I sync with
Quicken 2005?
Starting with version 2005, Quicken dropped support for import of QIF
files for Checking, Savings, 401K, and other brokerage accounts. This
basically shut out 3rd party developers like us. More Information from
Quicken on the subject:
Quicken
FAQ regarding dropping QIF support
Our solution to this problem was to develop the SplashMoney
Desktop, and add OFX and Direct Connect support for downloading data
from your online bank.
My bank
is listed as being supported, but I am getting an error connecting.
Why?
Please verify that your bank is on our list of
supported banks. Depending on
the error, it could be a couple
of things:
- Invalid username/userpass - If you are receiving
an error that your user name and password are incorrect, it could
be because you are using the same username and password that you
use to login into your bank's website. But some banks require different
login info for Web Connect (connecting to your bank's web-site)
and Direct Connect (using a personal financial manager like SplashMoney
or Quicken). You'll have to contact your bank's customer service
to find out whether or not you need a different username and password
for Direct Connect online banking. SplashMoney Direct Connect should
be compatible with any bank that allows Quicken Direct Connect.
Click here for a list
of supported banks. Note:
Some banks claim to be compatible
with Quicken for Windows only, so you may want to tell them that
is what you are using. Also, some banks will charge for this service.
- Error 15000 - Some banks, such as US Bank, will
reject SplashMoney the first time it tries to connect because you
have never connected via SplashMoney before. In order to activate
the service for SplashMoney, you will have to use the Change Online
Password feature found in the Options menu. Select a new password
and then you should be able to use SplashMoney to connect to your
bank.
- Error 4626 - This is a network timeout error.
Try connecting again and it should work if you have steady internet
access.
- Error 2000 - Bank of America customers may receive
this error message if they have not called Customer Service at their
bank to activate online banking. Note: They may claim to be compatible
with Quicken for Windows only, so you may want to tell them that
is what you are using. Also, in some regions you may be charged
a fee for this service.
My data is not synchronizing
between the handheld and the desktop. Why?
There are six primary reasons why SplashMoney won't sync:
- Password's don't match -- The password set in
SplashMoney on the handheld must exactly match the password set
on SplashMoney Desktop. The password is case sensitive. If the passwords
don't match, the data will not be synchronized. Click
here for information on changing the password.
- Different versions -- The version of SplashMoney
installed on the handheld does not match the version on the Desktop.
You must run the installer to install the most recent version of
SplashMoney and then perform a HotSync to install it on the handheld.
You must then launch SplashMoney on both the handheld and the desktop
to upgrade the databases to the current version, and perform a HotSync
again to synchronize them. To update your existing software, simply
download and run the latest installer.
- Wrong User name -- The handheld User name may
not match the SplashMoney Desktop User. Check the User name of your
handheld by going to the app launcher and tapping the HotSync icon.
Your User name will appear on the top right. Then check the User
name popup menu that appears on the top left of SplashMoney Desktop.
Make sure the User name that appears there matches the User name
on your handheld. If you have the wrong username selected in SplashMoney
Desktop and have entered a lot of records on the desktop, you can
select all the records in the wrong User, copy them to your clipboard,
select the right User and paste the records.
- SplashMoney not on internal memory -- If SplashMoney
is stored on external memory (e.g. SD or MMC card, or Memory Stick)
the conduit won't run. The Conduit requires that SplashMoney be
installed on internal memory. If this is the case, simply move SplashMoney
to internal memory and try synchronizing again.
- SplashMoney Conduit not loaded -- Click the
HotSync icon in the system tray on the lower right hand side of
your windows desktop, and select Custom. A list of Conduits will
appear. If SplashMoney is not showing up in the Conduit list you
may need to re-install it by downloading and running the SplashMoney
Installer. If you just installed the software and it's still not
showing up, you may need to restart the HotSync Manager. When you
install a Conduit (like SplashMoney) it requires HotSync Manager
to be restarted in order for the Conduit to load and show up in
the list. The SplashMoney Installer automatically restarts the HotSync
Manager after a successful installation process, but sometimes it
doesn't work. Therefore, you have to manually restart HotSync, by
restarting your computer, in order for the SplashMoney Conduit to
load. After the initial restart, the Conduit will always load.
- System Conduit set to Desktop overwrites Handheld --
The System Conduit (not to be confused with the SplashMoney Conduit)
should be set to "Handheld overwrites Desktop". This is
the factory default setting. If it is set improperly to "Desktop
overwrites Handheld" it will not allow the SplashMoney Conduit
to run. To check the System Conduit setting, click the HotSync icon
in the system tray on the lower right hand side of your windows
desktop, and select Custom. A list of Conduits will appear. Scroll
to the bottom of the list and double-click the "System"
Conduit. Select "Handheld overwrites Desktop", check the
"Set as default" checkbox, click OK and Done.
Can
you sync more than one user with the same desktop data?
No. This is a feature that we will consider offering in a future version.
I am getting error 14722 when I try to go online.
This is an SSL error, which is the result of our changing the location
of the bank list server and the old server no longer being certified.
The solution is a simple update to SplashMoney 4.09:
/Downloads/SplashMoneyInstaller.exe
If you only want the handheld application, download it here:
/mobile/download/SplashMoney.prc
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