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Technical Support

If you don't find the answer to your question in the FAQs below, you may request technical support here.

SplashMoney Frequently Asked Questions (FAQs)

Installation

1. How does the trial version differ from the regular version?
2. How do I install SplashMoney?
3. What is the current version of SplashMoney and what has changed?
4. How do I update my software?
5. How do I delete SplashMoney?
6. How much memory does SplashMoney require on my handheld?

Registration

1. I just purchased SplashMoney and need a registration code. Where do I find it?
2. I installed SplashMoney on a new handheld and it's asking me for my registration code. Where can I find it?
3. SplashMoney won't accept my registration code. Why not?
4. How much do upgrades cost?
5. Can I use SplashMoney on multiple handheld and/or desktops?

General Technical

1. Which online banks are supported?
2. Does SplashMoney support external memory?
3. Where is my SplashMoney data backed up?
4. My bank is listed as being supported, but I am getting an error connecting. Why?
5. My data is not synchronizing between the handheld and the desktop. Why?
6. How do I transfer my data from the Palm OS or Desktop Only version?

Customer Service

1. Technical Support
2. Request Registration Code
3. Change of Email Address
4. Subscribe to SplashData eNews

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 30-days in trial mode without requiring a registration code. Once the 30-day trial expires, you must purchase a registration code to continue using the product. You do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact. You may purchase a registration code on our purchase page.

How do I install SplashMoney?
You must download and run the SplashMoney Installer on your desktop, as follows:

1. Go to the download page, and click the Download button for SplashMoney for your operating system (Mac or Windows).
2. When prompted with the "File Download" dialog box, select "Save this program to disk" and save it in a place you are sure to remember, like your Desktop.
3. After the file has finished downloading, launch the Installer from your desktop and follow the onscreen instructions.
4. After the installation is complete, you will need to perform a HotSync to install the software on your Palm.
5. For further instructions on how to use the software, double-click the User Guide that was installed on your desktop.

What is the current version of SplashMoney and what has changed?
SplashMoney 4.1 is the current version. For an overview of changes, see the release notes.

How do I update my software?
Simply download and run the latest SplashMoney Installer found on the download page. It will update your existing software on your desktop and handheld. Your data will remain intact and you won't have to re-enter your registration code.

How do I delete SplashMoney?
To delete the SplashMoney Conduit from your desktop:

To delete SplashMoney from the Desktop:

1. Open the Add/Remove Programs Control Panel.
2. Select SplashMoney for Pocket PC and click Change/Remove.

To delete SplashMoney from your handheld:

1. Connect the device and open Windows Mobile Device Center (Active Sync) on the desktop.
2. Go to Programs & Services > More > Add & Remove Programs. (Active Sync: Tools > Add/Remove Programs).
3. Uncheck SplashMoney and click OK.

How much memory does SplashMoney require on my handheld?
SplashMoney requires about 1.2 MB for the application and 50-100k for each account.

I just purchased SplashMoney and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you containing your registration code (sent to the email you entered during your purchase). The registration code will begin with the letters SMWM or SWWM. Enter it exactly as it appears, and the trial software will be converted into a registered version.

I installed SplashMoney on a new handheld and it's asking me for my registration code. Where can I find it?
If you installed SplashMoney on a new handheld, you can find your existing registration code on the old handheld as follows: Launch SplashMoney on the old handheld, then select About from the Options Menu. Your registration code will be displayed in the dialog.

If the above doesn't work, contact us and we'll respond with your registration code.

SplashMoney won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. The registration code should begin with the letters SMWM or SWWM.

You may want to try entering the code without the dashes. Also, make sure there are no spaces before, after, or within the code. Also, make sure you are not confusing your registration code with your password. The registration code only needs to be entered once. The password is a word you define and must be entered each time you launch SplashMoney.

How much do upgrades cost?

If you own a different OS license for SplashMoney (including Palm OS, the SplashWallet suite, or a Desktop Only license) you may crossgrade to SplashMoney for Windows Mobile for $9.95.

• Crossgrade to SplashMoney for Windows Mobile for $9.95

Product Upgrades
Updates within a version (e.g., 3.0 to 3.1) are free to all registered users. Major upgrades (e.g., 3.x to 4.x) are available at a substantial discount to registered users. If you purchase within 30-days of a major upgrade you will receive the upgrade for free.

SplashWallet Suite Upgrades
The SplashWallet Suite is a bundle of SplashID, SplashMoney, SplashPhoto, and SplashShopper sold together at a discount. If you purchased an earlier version of SplashMoney as part of the SplashWallet Suite, you may crossgrade to SplashWallet for Windows Mobile for $9.95.

Can I use SplashMoney on multiple handheld and/or desktops?
You may use SplashMoney on multiple computers or handheld devices (on the same platform). The registration code is not tied to a specific device. The license is per user, so you may install it on all of the computers/handhelds that you use.

Does SplashMoney support external memory?
SplashMoney must be stored on internal memory in order to synchronize with the desktop.

Where is my SplashMoney data backed up?
The SplashMoney Desktop data is stored here:

• My Documents\SplashData\SplashMoney\

My bank is listed as being supported, but I am getting an error connecting. Why?
Please verify that your bank is on our list of supported banks. Depending on the error, it could be a couple of things:

• Invalid username/userpass - If you are receiving an error that your user name and password are incorrect, it could be because you are using the same username and password that you use to login into your bank's website. But some banks require different login info for Web Connect (connecting to your bank's web-site) and Direct Connect (using a personal financial manager like SplashMoney or Quicken). You'll have to contact your bank's customer service to find out whether or not you need a different username and password for Direct Connect online banking. SplashMoney Direct Connect should be compatible with any bank that allows Quicken Direct Connect. Click here for a list of supported banks. Note: Some banks claim to be compatible with Quicken for Windows only, so you may want to tell them that is what you are using. Also, some banks will charge for this service.
• Error 15000 - Some banks, such as US Bank, will reject SplashMoney the first time it tries to connect because you have never connected via SplashMoney before. In order to activate the service for SplashMoney, you will have to use the Change Online Password feature found in the Options menu. Select a new password and then you should be able to use SplashMoney to connect to your bank.
• Error 4626 - This is a network timeout error. Try connecting again and it should work if you have steady internet access.
• Error 2000 - Bank of America customers may receive this error message if they have not called Customer Service at their bank to activate online banking. Note: They may claim to be compatible with Quicken for Windows only, so you may want to tell them that is what you are using. Also, in some regions you may be charged a fee for this service.

My data is not synchronizing between the handheld and the desktop. Why?
There are 4 primary reasons why SplashMoney won't sync:

1. Password's don't match -- The password set in SplashMoney on the handheld must exactly match the password set on SplashMoney Desktop. The password is case sensitive. If the passwords don't match, the data will not be synchronized.
2. Different versions -- The version of SplashMoney installed on the handheld does not match the version on the Desktop. You must run the installer to install the most recent version of SplashMoney with the device connected to complete the handheld update. You must then launch SplashMoney on both the handheld and the desktop to upgrade the databases to the current version. To update your existing software, simply download and run the latest installer.
3. Wrong User name -- The handheld User name may not match the SplashMoney Desktop User.
4. SplashMoney not on internal memory -- If SplashMoney is stored on external memory (e.g. SD or MMC card, or Memory Stick) the conduit won't run. If you installed to memory card, you should remove SplashMoney and reinstall to internal memory.

How do I transfer my SplashMoney data from the Palm OS or Desktop Only version?

1. Launch SplashMoney Desktop for Palm OS.
2. Select File > Export > QIF and save the file to a new folder on the desktop.
3. Repeat for each Account.
4. When all accounts have been exported, quit the SplashMoney Desktop for Palm. You may uninstall it at this point.
5. Launch SplashMoney Desktop for Pocket PC.
6. Open the folder with the exported QIF files on the desktop, and drag each one into the SplashMoney desktop, one by one, creating the new accounts.
7. Sync the data with your new handheld.