Powerful Photo Organizer for Mobile Devices, Windows & Mac OS
Palm OS Frequently Asked Questions (FAQs)
If you don't find the answer to your question in the
FAQs below, you may request technical
- How does the trial version differ
from the regular version?
- How do I install SplashPhoto?
- What is the current version
of SplashPhoto and what has changed?
- How do I update my software?
- How do I revert back to SplashPhoto
3.6 if I do not wish to upgrade to SplashPhoto 4 after trialing it?
- How do I delete SplashPhoto?
- How much memory does SplashPhoto
require on my handheld?
- How do I install the localized
version (French, German, Italian, or Spanish)?
- I just purchased SplashPhoto and
need a registration code. Where do I find it?
- I installed SplashPhoto on a
new desktop computer and it's asking me for my registration code. Where
can I find it?
- SplashPhoto won't accept my
registration code. Why not?
- How much do upgrades cost?
- Can I use SplashPhoto on multiple
handhelds and/or desktops?
- Does SplashPhoto support VFS
external memory cards?
- Images will not synchronize
to my handheld SplashPhoto. Why not?
- How do I install images on a Memory
- Can I install images
directly to an external memory card without using SplashPhoto Desktop?
- When I try to view an image
with SplashPhoto, I get a message that say's "this image cannot
be displayed on this device". Why not?
- When performing a HotSync,
I get an error that there was an error copying an image file to the
external card. SplashPhoto synchronization failed. Why?
- How do I get my images to look
as good as the sample images?
- Can I sync SplashPhoto with
multiple computers (e.g. at work and at home)?
- I just bought a new handheld.
How do I copy my SplashPhoto images from the old handheld to the new
- The SplashPhoto Desktop keeps telling
me "You must first run SplashPhoto on the handheld and perform
a HotSync." and I have already.
- How do I use the Zoom feature in
- Will SplashPhoto work with the Tungsten
- SplashPhoto is synchronizing all
of the images on every sync, even though there were no changes since
the last sync. Why?
- SplashPhoto Desktop crashes immediately on launch.
- How do I set a password to protect my photos?
How does the trial version differ
from the regular version?
The trial version and regular version are identical. The software
will run for 30-days in trial mode without requiring a registration code.
Once the 30-day trial expires, you must purchase a registration code to
continue using the product. Once you purchase a registration code, you
do not need to re-install the software. Simply enter the registration
code to continue using the software and all of your data will remain intact.
How do I install SplashPhoto?
You must download and run the SplashPhoto Installer on your desktop,
- Go to the download page,
and click the Download button for SplashPhoto for your operating system
(Mac or Windows).
- When prompted with the "File Download"
dialog box, select "Save this program to disk" and save it
in a place you are sure to remember, like your Desktop.
- After the file has finished downloading, launch
the Installer from your desktop and follow the onscreen instructions.
- After the installation is complete, you will need
to perform a HotSync to install the software on your Palm.
- For further instructions on how to use the software,
double-click the User Guide that was installed on your desktop.
What is the current version of
SplashPhoto and what has changed?
SplashPhoto 5.03 is the current version for Palm and Windows. 4.4 is
the current version for Mac OS desktop, but this will sync with version
5.03 on the Palm, which is included in the Mac installer.
For an overview
of changes, see the release
How do I update my software?
Simply download and run the latest SplashPhoto Installer found on
the download page. If you have an
earlier version of the software installed, you may update to the current
version by downloading and running the latest installer. If you are
upgrading to version 5 from an earlier version of SplashPhoto, the
upgrade costs $9.95. You can try it free for 30 days, and if you decide
to purchase the upgrade, you can order the upgrade
How do I revert back
to SplashPhoto 3.63 if I do not wish to upgrade to SplashPhoto 4 after
You may downgrade from SplashPhoto to SplashPhoto 3.63, but you
will lose any categories or notes that were attached to the images in
SplashPhoto 4. Also, you will have to move any SplashPhoto 4 PDBs stored
on internal memory to a card to convert them to JPG format, since SplashPhoto
3.6 cannot read the SplashPhoto 4 PDB format. Here are the steps you
must follow to downgrade from SplashPhoto 4 to SplashPhoto 3.63:
- a. If there are any images stored on internal memory
you must use SplashPhoto 4 to move the images (Move All command) to
a card so they are converted to JPG format. This will allow you to view
the images with SplashPhoto 3.6. Any images stored on internal memory
will be deleted in the next step.
b. If you don't have external memory, you will have to restore the images
from your Palm Backup folder after reinstalling SplashPhoto 3.63. Proceed
to step 2, and see step 5.
- Delete SplashPhoto 4 from your Handheld and Desktop
(see instructions for deleting below).
- Install SplashPhoto
3.63: Windows • Mac
SplashPhoto 3.63. It will scan the card and find the JPG files and
will appear sans categories and notes.
- If you do not have external memory, find your backup
images in the Palm Backup folder:C:\Program Files\Palm\<your username>\Backup
. Double-click your old images files to add them to the Palm Install
tool. They will be named "imagename.pdb." Then HotSync.
How do I delete SplashPhoto?
To delete SplashPhoto from your desktop:
- Open the Add/Remove Programs Control Panel.
- Select SplashPhoto and click Change/Remove.
- Delete the SplashPhoto folder from your Applications
- Delete the SplashPhoto Conduit from the folder
Hard Disk/Library/Application Support/Palm HotSync/Conduits
To delete SplashPhoto from your handheld:
- Tap the Home icon on your handheld to go to the
- Tap the Menu icon that appears below the Home icon
to the left of the Graffiti area to display the App Menu.
- Select Delete from the App Menu.
- Select SplashPhoto and tap Delete.
How much memory does SplashPhoto
require on my handheld?
SplashPhoto requires 230k of free memory for the application
and about 35k per image.
How do I install the
localized version (French, German, Italian, or Spanish)?
You must uninstall any previous versions on your desktop in order to install
the new localized version because the new installer will automatically
detect that you've already installed the English version and assume that
you want to install the English version again.
In the Control Panel on your desktop computer, choose Add/Remove programs,
select the application you are updating and choose Remove.
You only need to remove the Desktop application (not the handheld).
After removal is complete, run the new installer and it will allow you
to select a language.
If you need to download the installer, download
I just purchased SplashPhoto and
need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email
is immediately sent to you containing your registration code. The registration
code will begin with the letters SPXU or SWXU. Enter it exactly as it
appears, and the trial software will be converted into a registered version.
I installed SplashPhoto on a
new desktop and it's asking me for my registration code. Where can I find
If you installed SplashPhoto on a new handheld or desktop computer,
you can find your existing registration code on the old desktop, as follows:
Launch SplashPhoto Desktop on the old desktop, then click the About button.
Your registration code will be displayed in the dialog.
If the above doesn't work, contact
us and we'll respond with your registration code.
SplashPhoto won't accept my
registration code. Why not?
Make sure you are entering the correct registration code, and not
your order number. The registration code should begin with the letters
SPXU or SWXU. Also, the registration code won't be accepted if it is for
a previous version of SplashPhoto (or a version of SplashWallet that included
an earlier version of SplashPhoto), in which case you may purchase a registration
code upgrade for $9.95 here.
How much do upgrades cost?
If you are a registered user of a previous version of SplashPhoto,
you can purchase the upgrade to version
5 for $9.95.
Updates within a version (e.g., 2.0 to 2.1) are free to all registered
users. Major upgrades (e.g., 2.x to 3.x) are available at a substantial
discount to registered users. If you purchase within 30-days of a major
upgrade you will receive the upgrade for free.
SplashWallet Suite Upgrades
The SplashWallet Suite is a bundle of SplashID, SplashMoney, SplashPhoto,
and SplashShopper sold together at a discount. If
you purchased an earlier version of SplashID as part of the SplashWallet
Suite, you may each application individually. Click here to use the SplashPhoto
Can I use SplashPhoto on multiple
handheld and/or desktops?
You may use SplashPhoto on multiple computers/handhelds. The
registration code is not tied to a specific device. The license is per
user, so you may install it on all of the computers/handhelds that you
Does SplashPhoto support VFS
external memory cards?
SplashPhoto supports storing images on external memory, but the application
(PRC) must be stored on internal memory in order for the HotSync Conduit
to run and synchronize with the desktop.
How do I install images on a Memory
SplashPhoto supports the Memory Stick, Secure Digital (SD) and MultiMediaCard
(MMC) external memory cards on Palm OS handhelds. You may install images
directly to the external memory card from SplashPhoto Desktop during a
HotSync operation, as follows:
- Run SplashPhoto Desktop, and select "<Memory
Card Name>" from the Location pull-down menu, for any images
you wish to install to the handheld external memory card.
- Do a HotSync to install the images on the handheld
external memory card.
- Launch SplashPhoto on the handheld and the images
installed on the card will be displayed.
- You can also move previously installed images to
a memory card by simply changing the location in the pull-down menu
on the handheld or desktop catalog.
Images will not synchronize to
my handheld SplashPhoto. Why not?
Please check the HotSync log by clicking the HotSync icon in your
system tray on your desktop and selecting View Log to see if SplashPhoto
is reporting an error. There are 5 primary reasons why SplashPhoto
- Wrong User name -- The handheld User name
may not match the SplashPhoto Desktop User. Check the User name of your
handheld by going to the app launcher and tapping the HotSync icon.
Your User name will appear on the top right. Then check the User name
from the User Menu that appears on the top right of SplashPhoto Desktop.
Make sure the User name that appears there matches the User name on
- SplashPhoto not on internal memory -- If
SplashPhoto is stored on external memory (e.g., SD/MiniSD memory card)
the conduit won't run. The Conduit requires that SplashPhoto application
be installed on internal memory. If this is the case, simply move
SplashPhoto to internal memory and try HotSyncing again.
- SplashPhoto Conduit not loaded -- Click
the HotSync icon in the system tray on the lower right hand side of
your windows desktop, and select Custom. A list of Conduits will appear.
If SplashPhoto is not showing up in the Conduit list you may need to
re-install it by downloading and running the SplashPhoto Installer from
the download page. If you just installed
the software and it's still not showing up, you may need to restart
the HotSync Manager. When you install a Conduit (like SplashPhoto) it
requires HotSync Manager to be restarted in order for the Conduit to
load and show up in the list. The SplashPhoto Installer automatically
restarts the HotSync Manager after a successful installation process,
but sometimes it doesn't work. Therefore, you have to manually restart
HotSync, by restarting your computer, in order for the SplashPhoto Conduit
to load. After the initial restart, the Conduit will always load.
- SplashPhoto Conduit not set to
Synchronize -- The SplashPhoto
conduit should not be set to desktop overwrites handheld or handheld
overwrites desktop. This will usually result in a failure to sync.
Make sure the SplashPhoto conduit is set to Synchronize, and make that
- Backup Conduit set to Restore
-- The Backup Conduit (aka System Conduit)
should be set to "Backup" (System conduit
should be set to "handheld overwrites desktop").
This is the factory default setting. If it is set improperly to "Restore" it
will not allow the SplashPhoto Conduit to run. To check the System
Conduit setting, click the HotSync icon in the system tray on the lower
right hand side of your windows desktop, and select Custom. A list
of Conduits will appear. Scroll to the bottom of the list and double-click
the "Backup" Conduit.
Select "Backup", check the "Set as default" checkbox,
click OK and Done.
Can I install images directly
to an external memory card without using the SplashPhoto Desktop and Conduit?
You can view images on an external memory card with SplashPhoto
if the images are located in one of the following directories on the card:
- DCIM - this is where digital cameras typically
store images on a memory card. This is also where a Palm device will
install images if you install them using the Palm Install tool.
- PALM/Images - the Sony Clie will install images
to this directory if you install them using the Palm Install tool.
Note: SplashPhoto will scan the subdirectories in
these locations as well. Images will be placed in the SplashPhoto directory
automatically by the SplashPhoto conduit when
adding images and that it is not recommended that images in the SplashPhoto
directory should be modified on the handheld manually. If they are, you
should do a Refresh on the handheld. If you wish to add/remove images
manually you should to it in the DCIM or Palm/Images directory.
When I try to view an image with
SplashPhoto, I get a message that say's "this image cannot be displayed
on this device". Why not?
You need a 16-bit color capable device (12-bit devices such as the
Treo can handle this) in order to use SplashPhoto 4. If you have upgraded
to version 4 and your device does not support 16-bit color, you will
have to revert to version 3.63.
When performing a HotSync,
I get an error that there was an error copying an image file to the external
card. SplashPhoto synchronization failed. Why?
This means that the SplashPhoto Conduit is trying to install an image
to your external memory card but it is write protected. You need to unprotect
the card on the handheld and then sync again to install images on it.
How do I get my images to look
as good as the sample images?
The sample images included with SplashPhoto are professional
stock photography images, so they looked great to begin with, but you
can get your images looking great too with the following tips:
- Source images should be as high quality as possible
-- higher resolution, higher bit-depth, and high quality JPG compression
is best. An image that starts out as a 800x600, 24-bit, High Quality
JPG compressed image will convert better than an image with lower resolution,
bit-depth or JPG compression settings.
- Each image is different and therefore requires
different types of optimization (contrast, brightness, saturation, sharpness,
etc.). If you're not a professional image editor (and not many of us
are) we've found a great Photoshop plug-in for automatically optimizing
images, called Intellihance. You can download a trial version or purchase
Intellihance from Extensis.
Can I sync SplashPhoto with multiple
computers (e.g. at work and at home)?
You may synchronize your handheld with multiple desktops (e.g., one at work
and one at home). You just need to install the desktop software on both
desktops. You may install the software by downloading and running the latest
installer found on the download
page. You may install images to your handheld from multiple desktops
using SplashPhoto Desktop. No special setup is necessary.
I just bought a new handheld.
How do I copy my SplashPhoto images from the old handheld to the new handheld?
There are two ways you can transfer images from the old handheld to the
You can beam the images from the old handheld to the new one, if
you have the same version of SplashPhoto installed on both. Launch
SplashPhoto on the old handheld, tap an image to view it full screen,
then select Send image from the Options menu to beam the image to the
new handheld. You will need to repeat this process for each image you
wish to transfer.
If your images are stored on a memory card and the new handheld
uses an external memory card that is the same type as your old device,
you can simply remove the card from the old device and insert it in
the new device and all of your pictures will go with it.
Install the Backup PDBs
If the images were stored on internal memory on the old handheld,
then the SplashPhoto database files (PDBs) on the handheld will be backed
up in the Palm Backup folder on your desktop, C:\Palm\<username>\Backup\
(Mac: /Home/Document/Palm/Users/<user>/Backup). Each image is
stored in a separate database file (PDB). For example, if you have an
image called Mary, it will be stored as Mary.PDB in the Backup folder.
Locate each of these files in the Backup folder of the old handheld,
double-click it to launch the Palm Install Tool, select the new username
and click OK. Now perform a HotSync, and the SplashPhoto backup files
from the old handheld will be installed on the new handheld.
The SplashPhoto Desktop
keeps telling me "You must first run SplashPhoto on the handheld
and perform a HotSync." and I have already.
There are 6 possible reasons for this:
- You do not have SplashPhoto installed
on internal memory. It must be on internal memory in order
- You have the incorrect user selected in
the SplashPhoto Desktop user menu. Switch to the correct user
name that matches the handheld.
- The version of your SplashPhoto Desktop
application does not match the handheld application version. Reinstall
SplashPhoto and then HotSync again: http://www.splashdata.com/splashphoto/download.htm
- You do not have the SplashPhoto conduit
installed. Reinstall SplashPhoto and then HotSync again: http://www.splashdata.com/splashphoto/download.htm
- You have the SplashPhoto conduit set to
desktop overwrites handheld. Change the SplashPhoto conduit
setting to Synchronize, and set this as Default.
- Your HotSync Manager is not up to date
and therefore incompatible with SplashPhoto 4. Determine if
you have version 4.0 or higher of the HotSync Manager by clicking on
the HotSync icon in your System Tray and choosing About. Solution: Update
the Palm Desktop software
How do I use the Zoom feature
To use the Zoom feature you have to be viewing an
image that is larger than the screen. For example, if the image is 400
X 600 pixels, and your screen is only 320 X 320, then you can enter Zoom
mode (by tapping the top left of the screen and choosing Zoom from the
Options Menu) and zoom in and out and pan around. When you tap Fit, it
fits the image to your screen, which is how it appears normally. If you
tap 100%, it zooms in to reveal all pixels and you can pan around to see
the rest of the image, or zoom out using the + and - buttons.
Note: If you do not have enough memory
available to expand an image to 100%, SplashPhoto will open it to 50%
and tell you approximately how much memory would be needed to expand it
fully. If you have about 5 MB free memory on your device, you should be
able to open images up to 1 Megapixel in size.
Will SplashPhoto work with
the Tungsten T3?
Yes, but you will need teh Palm DIA Compatibility
files to show/hide the toolbar correctly.
Compatibility PRC Files
To Install, unzip the downloaded file and drag the
files contained within to your desktop. Then double click the files to
add them to the Palm Install tool. HotSync to transfer them to your device.
SplashPhoto is synchronizing
all of the images on every sync, even though there were no changes since
the last sync. Why?
We have discovered a problem having to do with Daylight Saving Time.
With the clock automatically correcting for Daylight Saving on the desktop,
SplashPhoto gets confused about the relative time of the image files.
We will be fixing this in a future version, but the workaround for now
is to turn off the DST preference. Here's how:
- Open the Date and Time preferences from the Control Panel on your
- Click the Time Zone tab and unchecked "Automatically adjust
clock for daylight saving changes."
- Click apply.
- Manually adjust the time forward 1 hour in the Date & Time tab.
- Click apply and Close the window
That should sort out the synching issue while we work on the problem.
SplashPhoto Desktop crashes
immediately on launch.
If your handheld version of SplashPhoto is working OK and has your images,
- Make sure your SplashPhoto conduit
is set to synchronize.
- Delete the SplashPhoto image directory:
- Windows XP: C:\Program Files\Palm\<your user
- Windows Vista: c:\Users\<user>\Documents\Palm OS Desktop\<username>\SplashPhoto\
- Mac: ~\Documents\Palm\<username>\SplashPhoto
- Launch the SplashPhoto Desktop and find it empty. Then quit.
- HotSync. This will restore the image database from the handheld.
- Open SplashPhoto Desktop and see if it’s better.
How do I set a password to protect my photos?
We do have an option that allows you to "hide" certain photos.
From the SplashPhoto menu you can choose Security, and this will open
the Palm Security Preferences. Then, if security is set to Hide records,
any Photos marked as private will be hidden.
You can then mark photos as private in image details, and they will
You also have to set the Security preferences for the system in order
to take advantage of the password feature. Set the security preference
either in Prefs or Security depending on your device. Mask and hide
have the same effect on SplashPhoto records, and you can set a password
as well to protect your private records.
You can also set a password on the SplashPhoto Desktop in File > Set
*Note -- The security in SplashPhoto is nominal. The password only
protects the images from being viewed from within SplashPhoto,
and the images are not encrypted. That means that another
photo viewing application could easily view the JPG image
files if they are stored on a memory card for example.